SwipeCart Support
Email us: hello@swipecart.ai
We read every message and usually reply within two business days. Telling us your account email, your phone model, and what you tapped just before the problem happened gets you a faster answer.
Common questions
Something in my cart is the wrong product
Every grocery line can be changed before you check out. Tap the item in your list or on the review screen and pick a different product from the search results. If a line keeps resolving to the wrong thing — a dried herb instead of fresh, or the wrong size — email us the meal name and the ingredient and we will correct it for everyone, not just your cart.
Allergen and dietary filtering
Filtering the meals you are shown by diet and allergen is free and always on once you set your preferences; it is never part of a paid tier. That said, SwipeCart is not medical or allergy advice. Allergen data comes from product labels and retailer feeds, which can be incomplete or out of date, and manufacturers change formulations without notice. If anyone in your household has a food allergy, always read the physical label before buying or eating. See our Terms for the full statement.
Kroger or Walmart sign-in isn't working
SwipeCart sends you to the retailer's own sign-in page in your browser and never sees your retailer password. If sign-in fails or the cart doesn't fill, sign out of the retailer in Profile and connect again. If it still fails, email us and say which retailer and which store you picked.
Managing or cancelling SwipeCart Pro
Pro is an optional $3.99/month subscription with a 7-day free trial. Swiping, the grocery list, and recipe pages are free forever and need no subscription.
Apple handles the billing, so cancellation happens on your device, not in SwipeCart: open Settings → your name → Subscriptions → SwipeCart Pro → Cancel Subscription. Cancel at least 24 hours before the end of your trial or billing period to avoid the next charge. Deleting the app does not cancel a subscription. Refund requests go to Apple at reportaproblem.apple.com — we cannot refund App Store purchases ourselves.
Already paid and Pro features aren't unlocked? Open the Pro screen and tap Restore purchases. Your subscription follows your SwipeCart account, so signing in on a new phone restores it.
Deleting your account
In the app: Profile → Delete account. This permanently removes your account, preferences, swipe history and saved meals. It cannot be undone, and it does not cancel an active subscription — cancel that in Settings first, as above. If you cannot reach the app, email us from your account's email address and we will delete it for you.
Couples mode
One person creates an invite and shares the code; joining is free even if the person who joins doesn't have Pro. You both see the same meals, and only meals you both like go into the plan. If a code won't work, check that it hasn't already been used and that both phones are signed in.
Forgotten password or a confirmation email that never arrived
Use Forgot password on the sign-in screen. If nothing arrives within a few minutes, check your spam folder, then email us — we can confirm the address on file.
Report a problem or request a feature
Email hello@swipecart.ai. Bug reports about a specific meal or ingredient are especially useful: name the meal and we can fix the underlying data for everybody.
Privacy and terms
Read our Privacy Policy and Terms of Service. To ask what data we hold about you, or to have it deleted, email us from your account address.